About mbombard

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So far mbombard has created 4 blog entries.

How Good is Your Change Management Process?

When it comes to Change Management processes, just pretty good can get you in big trouble. Sure you have an established process but can you say it’s always followed? Even when change requests follow the proper approval process you still have to deal with deviations that often go undocumented. Say it’s a web server or [...]

By | February 24th, 2016|Blog|Comments Off on How Good is Your Change Management Process?

When Improvements are not enough

The 80% of IT Infrastructure & Operations Directors I know can’t fix things in their environment unless there is a compelling business reason. You “gotta” have a catalyst. A little poke to push the powers-that-be to let go of the budget. You know what you would do with it. You know exactly where you would [...]

By | August 26th, 2015|Blog|Comments Off on When Improvements are not enough

Adoption trumps functionality

S = Success Goals O = On-boarding Process A = User Adoption R = Requirements Roadmap The biggest challenge for organizations migrating from ad hoc IT management to IT asset and service management system is “adoption”. The system is only as good as the information in the system and if your users do not use [...]

By | August 26th, 2015|Blog|Comments Off on Adoption trumps functionality