Solutions

Great Features. Flexible Licensing. Awesome Value.
EcosystemManager provides the visibility and control needed to manage all IT assets & dependencies, keep up with change, improve service delivery, and respond to regulatory & compliance audits.
EcosystemManager Family of IT Management Solutions
Discovery
Fast, agentless and accurate discovery of IT hardware, configurations, software and web services.
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IT Asset Management
Flexible discovery plus automatic dependency mapping for total control of hardware assets, configuration changes, software licenses and cloud environments.
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IT Service Management
Combine Discovery and ITAM with PINKVerify™ ITIL® processes, project management and self-service portal for a world-class ITSM platform at an incredible value.
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EcosystemManager Features
Discovery
Two users FREE!
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ITAM
30-day trial
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ITSM
30-day trial
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No ads or 3rd party marketing…EVER!
Easy to implement SaaS model with monthly & yearly plans
Personalized Dashboards & Customizable Reports
Role-based Access Controls

Support

  • In-product support request feature
  • Email & phone

Agentless IT Asset Discovery

  • Set & forget network discovery of servers, desktops, network infrastructure, VOIP handsets, printers, medical devices, and much more
  • Detect hundreds of hardware configs
  • ID operating systems, virtual instances, installed software, patches and more
  • Discover web services
  • See results in hours, not days
  • Integrates with 3rd party tools such as CMDB & SEIM

Windows Agent

  • Persistent agent for servers and desktops
  • Discover even more attributes
  • Load for real-time notification of config changes & software installs
  • Receive roaming/SOHO device config change notifications over the Internet

Cloud Asset Management

  • API integration with AWS and Azure management consoles
  • Manage cloud assets such as AWS EC2 Instances & AMI’s, Azure Virtual Machines, load balancers, storage systems, security groups, etc.
  • Discover and track applications running in cloud environments.

Automatic Relationship Mapping

  • Dynamic visualizations of hardware & software relationships
  • Application Dependency Mapping
  • Communication flows
  • Service mapping across supporting infrastructure

PinkVERIFYTM ITIL® Service Asset and Config Management

  • Full-featured CMDB
  • Couple with Discovery for automatic change notification
  • History of every change

Hardware Asset Management

  • Hardware request & procurement
  • Installation of company image/software
  • Deployment
  • Use (Any problems? Needs upgrading? Accidental damage)
  • Storage/Not in use
  • End of warranty or maintenance
  • Retirement/Disposal

Software License Management & Metering

  • Identify the license information for Operating system and installed software
  • Tie license count to product installs
  • Track and report on Software usage

Runbook Automation

  • Automatic handling of repetitive tasks such as password resets and user creation
  • Automatic cloud provisioning
  • Automatic deployment of common IT systems

Contract Management

  • Manage and track vendor contracts in relation to Software and Hardware assets

Vendor Management

  • Identify and store vendor details in one place linked with IT assets

PinkVERIFYTM ITIL® Change Management

  • Change review, logging, and submission
  • Change evaluation and approval
  • Change implementation and closure
  • Change calendar with outage tracking

PinkVERIFYTM ITIL® Incident Management

  • Incident logging, prioritization, routing, and handling
  • Incident status reporting
  • Incident communication and escalation

PinkVERIFYTM ITIL® Request Fulfillment

  • Request generation for end user services such as new laptop, IT systems access, password reset, etc…
  • End user portal for self service requests
  • Workflow based request approval, and fulfillment

PinkVERIFYTM ITIL® Problem Management

  • Automatic problem creation from incidents and tickets
  • Track the flow of problem resolution from Incident phase through Change
  • Status reporting on unresolved, in-progress Problems and known-errors

PinkVERIFYTM ITIL® Knowledge Management

  • Enable better IT support by making information available to those who need it when they need it
  • Leverage Incident, Problem, & Change Management to drive incident classification and categorization
  • One-click Knowledge article generation from Incidents and Problems

Release Management

  • Bring predictability to rollout of new releases
  • Plan releases from a single, unified, accurate information source
  • ID phases, activities, and tasks including approvals, ownership & schedules
  • Tie releases to Changes, assets and services

Project Management

  • Manage the entire portfolio of IT projects and larger programs
  • Executive and resource level dashboards of project milestones & schedules
  • Link activities to change and release approval and execution workflows
  • Color-coded heat map provides bird’s eye view of all sub-projects and phase status
  • Easily ID which assets and services will be impacted
  • Track resource availability and allocate time to complete tasks
  • Risk register to ID, record, classify and managage project and task risks

Event Management

  • Manage alerts and events from various systems within a single repository
  • Integrate third party monitoring tools to create ITSM workflows
  • Identify the source of incidents and apply appropriate handling procedures
  • Analyze events based root-cause analysis

Service Catalog

  • Streamline service delivery by defining the way certain services should be executed
  • Reduce support costs by ensuring that costs allocated to those services are optimized to offer the greatest value
  • Improve the user experience by improving communication, expectations, and understanding of the services available
  • Improve IT efficiency by uncovering waste and redundancy, and facilitating economies of scale

Self Service Portal

  • Web portal for end-users to submit and track incidents and service requests
  • Post service catalog of available services
  • Publish knowledge articles and FAQs
  • Post alerts of known issues
Check out our FAQs for more information!

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