Transform how IT services get delivered.
Looking to transform a help desk into a true service delivery accelerator? Or are you ready to ramp-up your service desk’s maturity with ITIL® processes? The right ITSM solution can help you go from always playing catch-up to driving real innovation for the business.
EcosystemManager ITSM provides the critical info and process controls to answer the challenge. ITSM includes all Discovery and ITAM features plus additional service management processes for change, release, incident, problem, knowledge, request fulfillment and project management. ITSM is a powerful marriage of IT assets, app dependency and web service topology mapping, project management and ITIL® certified service management.
- All EcosystemManager Asset Discovery & ITAM features
- PINKVerifyTM ITIL® processes for Service Asset Configuration Mgmt (SACM), Change, Incident, Problem, Request Fulfillment & Knowledge plus Release Management
- Project management with heat maps & risk register
- Self-service portal
- Runbook automation
- Event management with 3rd party integration
- Business service mapping & service catalog
- Dynamic visualizations, customizable dashboards & reports